Free shipping on orders over $75!

*On orders shipping to Canada and US, before taxes

Shipping

All orders are shipped from our home office in Toronto, ON. Orders are usually shipped within one to two business days, unless otherwise specified. Please note that there is no time delivery guarantee with Lettermail shipping, and it could take up to 2-3 weeks to receive your item, possibly longer during the holiday season.

We offer free shipping via Canada Post Expedited to Canadian and Continental US addresses on orders of $75 or more before taxes, and flat-rate shipping of $5.99 plus any applicable taxes for orders under $75. We also offer Lettermail shipping options for small, low-cost items. Shipments to the US are shipped via USPS.

Shipments of excessive weight or shipments to remote areas may, on rare occasion, incur extra shipping charges. If your order falls into this category, we will inform you of the extra charges prior to shipping.

Insurance

Orders shipped via Expedited Parcel are fully insured. We are not responsible for lost or damaged shipments sent via Lettermail.

Canadian Shipping

We ship the majority of our orders via Canada Post. For very large orders that span multiple boxes, we will ship via UPS or Fedex.

Express US Shipping

We use a freight forwarder that eliminates the lengthy border wait, so your packages get to you faster! Orders shipped to U.S. addresses will be shipped by USPS via the most economical method (usually First Class Mail or via Flat Rate options). You will be responsible for any taxes or duties that may be charged by US Customs. Please note that we are unable to ship bumGenius, Flip, Econobum, GroVia, and Tula (except discontinued prints) products outside of Canada.

International Shipping

We do ship internationally on a case-by-case basis. Please get in touch prior to placing your order, and we will inform you of the shipping charges based on what you are hoping to purchase.

Packaging

Whenever possible, we try to use either recycled or recyclable materials for packaging, or shipping materials from shipments that we have received from our suppliers. All of our boxes and envelopes are recyclable. The resealable bags we use to ship via Lettermail are 100% biodegradable.

We do not ship a copy of your invoice with your order. If you require a paper copy of your invoice and do not have access to a printer, please let us know and we will include an invoice with your package.

We are strong believers in the "reduce" component of the 3R's. We may occasionally add a product sample into your order, but avoid unnecessary promotional items (business cards, postcards, magnets, etc.). We strongly believe that the best type of promotion is word of mouth!

Local Pick-up

We offer free local pick-up from our home office near the Jane subway station in Toronto, Ontario. Once we receive your order, we will get in touch with you in order to arrange for a mutually convenient time to pick up your items.